Complaints about the Council’s waste disposal service decline

The decrease underlines the progress the Council is making towards ensuring Coventry is an attractive, cleaner and greener city.

According to Coventry City Council figures, the last 12 months has seen a significant decline in the number of complaints about the Council’s waste disposal and recycling service.

This decrease underlines the progress the Council is making towards ensuring Coventry is an attractive, cleaner and greener city, an aim that was set out in the Council’s ‘One Coventry’ council plan.

From September 2018 to September 2019 the Customer Services team received 530 complaints about the waste and recycling service. The number for the same period the year prior was 606, meaning complaints about the service had fallen by 13%.

The waste and recycling service in Coventry empty around 900,000 bins every month, collecting 3,000 tonnes of waste. In this context, the percentage of complaints received was very low, with only 0.013% of service users having registered a formal complaint in the last 12 months.

Cllr Patricia Hetherton, Cabinet Member for City services, commented on the news by saying: “I’m pleased to see that our waste and recycling team have received less complaints this year.

“We know bin collections are a hot topic for local people and we understand the service still has room for improvement.  However, this fall in complaints shows we’re moving in the right direction and is a testament to the hard work and commitment of our crews over the last 12 months.”

As outlined in the Council Plan, One Coventry, the Council remains committed to making Coventry an attractive, cleaner and greener city through supporting residents to reduce, reuse and recycle their waste.

As part of this commitment, the Council recently approved the creation of a Materials Recycling Facility (MRF) to be built in Coventry. This facility will allow the Council to raise recycling rates across the city and reduce the miles driven by bin lorries.

Cllr Patricia Hetherton continued: “As we outlined in the One Coventry plan, making Coventry attractive, cleaner and greener is a key aim of ours.

“The Material Recycling Facility is going to play a big part in helping us to improve our recycling service and make this city as environmentally friendly as it can be.”

The Council Plan, One Coventry, sets out the Councils vision and priorities for the city. You can view it on the Council’s website here.