TSB to close more branches in Coventry and Warwickshire

The Bank’s branches at Jubilee Crescent, Coventry and The Parade, Leamington Spa are set to close in November this year.

TSB has today announced it will close 164 branches across the UK, making 900 staff redundant, as the Bank continues to implement a three-year transformation strategy.

The Bank’s branch in Jubilee Crescent, Coventry, will close its doors before the end of the year on 17 November 2020.

It will be the second branch to close in the city this year after TSB’s Walsgrave Road location closed earlier in April.

The closures have been driven by a significant shift in customer behaviour, including a reduction in the number of customers using the Jubilee Crescent branch and significant acceleration in digital adoption.

It is thought that the adverse impact of the COVID-19 pandemic on the high street usage has exacerbated the problem.

TSB noted an 11 per cent decrease in the number of customers using their counter service at the branch, as well as a 7 per cent decrease in cash machine withdrawals.

TSB’s branch at The Parade, Leamington Spa has also been marked for closure a few days later on 24 November 2020.

The Bank said they anticipate the vast majority of their colleagues will come forward for voluntary redundancy.

Customers seeking to visit the Bank in-person have been advised to use TSB’s branch on High Street in Coventry city centre – 2.8 miles away.

TSB said in a statement that they had contacted the office of local MP, Taiwo Owatemi, as well as councillors for the Radford ward and other local organisations to keep them informed.

The Bank’s CEO, Debbie Crosbie, described the closures as “never an easy decision”, but insisted customers are “banking differently”.

“We remain committed to our branch network and will retain one of the largest in the UK”, she added